Shipping policy

CLARKE MARCUS ELIJAH
Thank you for shopping with CLARKE MARCUS ELIJAH. We specialize in a full range of everyday luggage, travel bags, casual handbags and functional bag accessories. We dedicate ourselves to standardized order handling, strict pre-shipment quality inspection and protective packaging solutions, ensuring all luggage products are delivered with accurate order matching, intact product quality and stable logistics efficiency within a reasonable delivery cycle.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our staff conducts comprehensive inspections on each luggage item, checking fabric texture, stitching firmness, zipper smoothness, hardware accessories and overall structural integrity. Every qualified product will be professionally packaged to resist friction, extrusion and other transit damages during long-distance logistics.
During peak sales seasons, large-scale promotional events and holiday shopping rushes, sudden surges in order volume may prolong the standard processing period. We will send formal email notifications to all customers promptly once significant processing delays occur, ensuring transparent and timely order progress updates.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order are automatically calculated based on package dimensions, total weight and delivery destination, and will be clearly displayed on the checkout page before payment confirmation to guarantee full cost transparency.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference estimates only and do not constitute legally binding delivery guarantees. Actual delivery speed may fluctuate due to third-party carrier operational delays, prolonged customs clearance reviews, extreme weather conditions, regional logistical capacity limitations and official public holidays beyond our independent control.

3. Shipment Confirmation and Order Tracking

Once your luggage order completes all inspection and packaging procedures and is officially dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking codes and official carrier inquiry details.
Tracking details typically become available within 24-48 hours after shipment. This short synchronization delay is a normal system processing step of logistics service providers, and real-time transit tracking data will be fully updated and accessible once system synchronization is completed.

4. Incorrect Address Disclaimer

Customers are solely responsible for carefully verifying and confirming the accuracy, completeness and validity of their shipping address, postal code and recipient contact information during checkout to avoid delivery failure, misdelivery or parcel return.
CLARKE MARCUS ELIJAH shall not assume any liability for delivery anomalies caused by wrong, incomplete or invalid address information provided by customers. If a parcel is returned to our warehouse due to address errors, the customer shall bear all additional reshipping fees required for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your luggage parcel is confirmed untraceable or completely lost during transit, please submit a formal inquiry with your valid order number to our customer service team within 7 days of the expected delivery date. We will launch an official logistics investigation with the cooperating carrier to resolve the loss issue efficiently.
Damaged Items:
If your luggage products arrive with structural deformation, surface abrasions, broken accessories or damaged outer packaging upon receipt, please contact our support team within 48 hours of delivery. You are required to provide clear original photos of both the damaged merchandise and complete packaging for official verification. Our after-sales team will thoroughly evaluate the situation and deliver practical and effective solutions as quickly as possible.

6. Luggage Care and Usage Notice

All luggage and bag products are designed for daily storage, outdoor travel and daily commuting scenarios. Customers shall use, clean, maintain and store the products strictly in accordance with the official care guidelines attached to each item. Standardized daily maintenance can effectively extend the service life and preserve the appearance of luggage products.
CLARKE MARCUS ELIJAH is not responsible for product damage, deformation, accessory loss or functional failures caused by improper cleaning, excessive loading, rough handling, unauthorized modification or personal misuse of luggage goods.

7. International Shipping and Customs Notice

For all cross-border international shipments, local customs authorities of the destination country may levy import duties, clearance taxes and other import administrative fees in accordance with local trade and tariff regulations. All customs-related additional charges are the sole responsibility of the customer and are not included in the original product price or standard shipping fees.

8. Contact Information

If you have any questions, feedback or after-sales doubts regarding this Shipping Policy, order processing status and logistics services, please feel free to contact us:
Company Name: CLARKE MARCUS ELIJAH
Phone number: +1 407-942-1042
Email: service@gillaniclaudia.shop
Physical address: 76 Maple St, East Quogue, NY 11942, United States